Treating Customers Fairly

“We strive to provide a high quality service to all our customers, one that merits recommendation and which we would want to receive ourselves”

(Close Treasury statement)

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We have a culture of Treating Customers Fairly (TCF) within Close Treasury

We have a procedure in place to ensure that Customer Complaints are dealt with immediately and in line with the rules and regulations relating to the TCF initiative, as set out by the Financial Services Authority (FSA).

Our Commitment to You

We take every step necessary to ensure that all our customers receive fair treatment from us in accordance with TCF rules.

Feedback

At Close Treasury, we are always keen to hear from you. Feedback from our customers provides us with the opportunity to learn and improve. We value feedback about our services and acknowledge that our customers have the right to make a complaint, compliment or suggestion about our products and services.

If you wish to provide us with any feedback, please drop us an email at treasury@closebrothers.co.uk

If you are not happy with the service that you have received from us, give us a call on 020 7655 3416, email us at treasury@closebrothers.co.uk or write to us at Close Brothers Limited, Close Treasury, 10 Crown Place London EC2A 4FT

We will work to resolve any issue as quickly as possible, keeping the customer informed at all stages and ensuring that we adhere to our own internal controls with regard to TCF requirements.

Please click here for full details of our complaints handling procedure.