Treating Customers Fairly
We strive to provide a high quality service to all our customers, one that merits recommendation and which we would want to receive ourselves.
To ensure that anyone who is dissatisfied with any aspect of the service provided by Close Brothers Treasury we have documented policies and procedures in place to ensure their complaint is dealt with in a fair and timely manner.
Our Commitment to You
We believe we take every step necessary to ensure that all our customers receive fair treatment from us. All our staff are trained to handle your enquiries.
Feedback
At Close Brothers Treasury, we are always keen to hear from you. Feedback from our customers provides us with the opportunity to learn and improve. We value feedback about our services and acknowledge that our customers have the right to make a complaint, compliment or suggestion about our products and services.
If you wish to provide us with any feedback, please drop us an email at treasury@closebrothers.co.uk
If you are not happy with the service that you have received from us, give us a call on
020 7655 3416, email us at treasury@closebrothers.co.uk or write to us at Close Brothers Treasury, 10 Crown Place London EC2A 4FT
We will work to resolve any issue as quickly as possible, keeping the customer informed at all stages and ensuring that we adhere to our own internal controls with regard to ensuring we treat all customers fairly.
Please click here for full details of our complaints handling procedure.
Please call us on
020 7655 3407 if you want to discuss any matter regarding your account or our services.