42. Customer Complaints

If you believe that we have made a mistake, or that we have not delivered the level of service you would expect from us, please let us know as soon as possible by either telephoning the Bank's Compliance Manager on 020 7655 3791 or alternatively, write to The Compliance Manager, Close Brothers Limited, 10 Crown Place, London EC2A 4FT. The Bank will then investigate the situation and put matters right as quickly as possible. If the Bank is not able to resolve the issue within 24 hours of receiving your notification, the Bank will send you a written acknowledgement of your complaint, together with a copy of our complaints procedure.

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