Treating customers fairly and our complaints procedure

We strive to provide a high quality of service to all our customers, one that merits recommendation and which we would want to receive ourselves.

Treating our customers fairly

We take every step necessary to ensure that all our customers receive fair treatment from us. One of our key values is building lasting relationships and to achieve this, our customers are always at the heart of everything we do.

Customer feedback

Feedback provides us with the opportunity to learn and improve. We value your comments and acknowledge that our customers have the right to make a complaint, compliment or suggestion about our products and services. If you do have any feedback for us, we are happy to accept this by phone, email or in writing.

Contact details can be found on our Contact and FAQs page

 

We build lasting relationships with out customers

Have a complaint?

Your opinion is greatly valued and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.

We have policies and procedures in place to ensure that any complaints are dealt with in a fair and timely manner. Should you wish to make a complaint, please contact our dedicated Complaints Handling team by telephone on 020 3857 3050 or by e-mail at treasury@closebrothers.com. Alternatively, you can write to us at Close Brothers Treasury, 4th Floor, 10 Crown Place, london EC2A 4FT.

For our complaints procedure, please click here.

If you have an enquiry call us on: 020 3857 3060